We want you to enjoy ordering what you get. When it doesn't go down as it should, here's exactly how to deal with it no small print gotchas, no running around.
1. Defective or Damaged Product
We have got you covered in case the item is faulty, damaged or doesn't work as it should.
Please call us within 7 days of delivery with the order number and a quick picture or video of the problem. If verified, we will replace it or provide a refund (your choice).
2. Wrong Item Received
Mistakes happen. If we send you the wrong product, please contact us within 7 days of your delivery and we will send the correct product to you immediately without sending you any extra charges.
3. What We Can't Accept Back
The following items are final sale for various reasons, including hygiene, safety and regulations that apply to the vaping industry in general:
Used or opened e-liquids
Vapes that have been used and are not to be reused.
Opened Pod Kits, coils or pods for replacement.
Nicotine pouches
This is not being picky, it's a common sense, health-focused policy from all responsible vape shops and it’s good for all our customers that shop from us.
4. Unopened, Unused Items
Were you thinking of changing your mind? If items are not opened, they can be sent back within 14 days of delivery for a store credit or a refund (with the exception of any original shipping fees).
5. How to Start the Return
The steps to begin a return:
Please contact us by e-mail for your order number and reason for return.
Eligibility will be determined and instructions for return will be sent.
Return the product in the original container.
We will process your refund/replacement in 5–7 business days after you receive and inspect it.
6. Refund Method
Refunds are issued back to the payment method you used to pay.
This time may vary based on your bank or card provider, and may take a couple of additional business days before it appears in your statement.
7. Orders for Non-Standard Items, or Those That Might Be Unavailable
A full refund will be issued to those who place an order that fails age verification, is refused due to shipping restrictions to their state or suspected fraud.
8. Questions?
We're not your distant service person, we're a person who's happy to help. Reach out anytime:
Email:
support@theperfectvape.com
Phone:
+1 4722575157