Ordering is the easy part. Once you place your order, here’s what happens next and what you can expect from us.
1. Processing Time
Most orders are verified and processed within 1–2 business days, Monday through Friday, excluding public holidays.
As soon as your order ships, we’ll send you a confirmation email with your tracking details so you can follow your package along the way.
2. Shipping Times
Delivery estimates begin once your order has been shipped, not from the date the order was placed.
While we do our best to keep deliveries on schedule, delays caused by weather, carriers, holidays, or periods of high demand can occasionally happen.
3. Age Verification on Delivery
Because we sell age-restricted products, shipments require signature confirmation from someone who is 21 years of age or older.
If an eligible adult is not available when delivery is attempted, the carrier may try again or hold the package at a nearby location for pickup.
4. Where We Can and Can’t Ship
Vaping products are regulated under the PACT Act, which affects how nicotine and vaping products can be shipped within the United States.
Because of these requirements:
We use eligible private carriers for vape shipments rather than the U.S. Postal Service.
Some states, cities, and local areas restrict or prohibit the delivery of vaping products.
We are unable to complete orders going to locations where shipping these products is restricted.
We do not currently offer international shipping.
If we’re unable to ship your order because of a location restriction, we’ll contact you and issue a full refund.
5. Shipping Costs
Shipping charges are calculated during checkout based on factors such as your delivery location, order weight, and selected shipping method.
If we are running a free-shipping offer or your order qualifies for a free-shipping threshold, you’ll see it clearly displayed in your cart or during checkout.
6. Tracking Your Order
Once your order ships, we’ll email you a tracking link.
Tracking information can sometimes take a little time to update after the carrier receives the package. If your tracking hasn’t shown any movement for 3 or more business days, contact us and we’ll help look into it with the carrier.
7. Lost or Delayed Packages
If your tracking shows that your package has been delivered but you can’t find it, or if your shipment is significantly delayed, please contact us within 7 days.
We’ll review the tracking information and, when necessary, work with the carrier to investigate the issue.
8. Questions?
Need help with your shipment or have a question about your order? Get in touch with us:
Email:
support@theperfectvape.com
Phone:
+1 4722575157